Refund Policy

If produce arrives damaged, incorrect, or not as described, contact Youth Huza within 24 hours of delivery with your order number (e.g. HZ-2026-000245) and photos when possible.

Approved refunds are returned via the original Mobile Money method or as store credit. Cash-on-delivery orders may be credited on a future order after verification.

Perishable goods that were accepted at the door in good condition are generally not refundable, except where Youth Huza confirms a quality issue.